DELIVERY
Terms and Conditions
Online orders are sent by courier Monday to Friday.
We aim to deliver your order quickly and with care but usually require at least 24 hours notice to process and pack orders.
Please contact us at hello@penylanpantry.com if you wish to place a last minute order and we will do our best to accommodate you.
At our busiest times of year, such as Easter and Christmas, delivery can take a little longer than usual.
It can take an extra day for deliveries to the Scottish Highlands.
We do our utmost to make sure your delivery reaches you on time; occasionally deliveries can be delayed due to reasons out of our control.
Our site does not show live stock levels, however most of our goods are usually in stock. If, on a rare occasion our stock is sold out, we will replace the product with something of similar style and of equal value.
If you have any further queries regarding deliveries then contact hello@penylanpantry.com
Collection from Penylan Pantry is free.
RETURNS
Terms and Conditions
We love our products and we are proud of the high quality goods that we source at Penylan Pantry for you to enjoy. However, if you would like to discuss the return (minus the postage fee) of any non-perishable goods, please contact us on hello@penylanpantry.com
Please let us know within 48 hours of any goods that may be missing, faulty or damaged, this will allow us to help resolve any issues surrounding your order as quickly as possible.
We ask that you send a picture of any damaged or faulty goods.
As the customer, you are responsible for the safe return of the goods and with ‘paying’ for the postage fees.
Please be aware that perishable items (foods) are non-refundable.
We strongly advise that you retain your receipt from delivery.